Return Policy

Return Policy for Perfume and Fragrance Solutions

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your fragrance order, we are happy to assist with returns and exchanges under the following conditions:

1. Eligibility for Returns:

  • Returns are accepted within 20 days from the date of purchase.
  • The product must be in its original, unopened, and unused condition.
  • Proof of purchase (receipt, order number, or invoice) is required for all returns.

2. Damaged or Defective Items:

  • If your fragrance or perfume arrives damaged or defective, please contact us immediately at [Eclatbreeze@gmail.com].
  • We will provide a full refund or replacement for damaged or defective items, including any shipping charges.

3. Returns Process:

  • To initiate a return, please contact our customer support team at Eclatbreeze@gmail.com with your order details.
  • Once your return request is approved, we will provide instructions for returning the product.
  • The customer is responsible for return shipping costs unless the item is damaged or defective.
  • We recommend using a trackable shipping service to ensure the return reaches us safely.

4. Refunds:

  • Once we receive the returned product and verify it meets the eligibility criteria, your refund will be processed to the original payment method.
  • Please allow 5-10 business days for the refund to appear on your account.

5. Exchanges:

  • If you wish to exchange a fragrance for another scent or product, please follow the return process and place a new order for the exchange item.

6. NON-Returnable Items:

  • Used products are not eligible for return, no money back or exchange.

7. Shipping Charges:

  • Shipping costs are non-refundable, except in cases where we have made an error in fulfilling your order.

We appreciate your understanding, and we are here to help if you have any questions or concerns. Your satisfaction is our priority!

 

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